Refunds and cancellations

This policy reflects what we actually do, not a template.

Changing or cancelling an order

Message us as soon as possible on 056 211 2117. If the kitchen has not started cooking, we will change or cancel your order at no charge. Once cooking has started we cannot cancel, because every dish is made fresh to order.

If there is a problem with the food

Tell us straight away. We check with the chef, and then either replace the dish or refund it. The restaurant absorbs that cost. This is how we have always handled it.

If an item is missing or wrong

Message us with your order details. We will deliver the missing item or refund it, whichever you prefer.

If a dish is unavailable

Occasionally a supplier does not deliver. If an item you ordered is unavailable we will tell you before we start cooking and offer you a substitute or a refund of that item.

How refunds are paid

Cash orders are refunded in cash. Card payments are refunded to the same card.

Contact

056 211 2117 or sales@pinoytambayan.ae.